Use case

SARP: Services optimization

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SARP

- Optimization of maintenance services -

Improving its services for greater customer satisfaction and efficiency gains, the choice of SARP

SARP 2

ID

SARP offer a complete range of high quality local services in sanitation and hygiene area, where men’s security and environment protection are priorities. The company can intervene in all sectors with technological means and expert staff.

Market: International

Business sector: Sanitation

Building type: Any type

Objectives: Develop a new offer to optimize services

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CHALLENGE

When you have thousands of installations spread over vast areas, their management takes a lot of time, people and resources. Thus, to increase the efficiency of its services, SARP wanted to offer its customers a new service, including on-site interventions at the moment, and no longer frequently, thanks to the real-time monitoring of the state of the products. to maintain.

The objective being:

  • To develop a new service and improve the final level of customer satisfaction
  • Better internal resources organization

To control of proposed services costs

SOLUTION

The stages of the project

  • Definition of the need
  • Conception and industrialization of a customize product
  • Provision of a software application
  • Support for deployment

 

From needs expertise to data’s processing Adeunis take care of everything.

Once SARP’s needs defined, Adeunis R&D team can develop the customize product expected. And Adeunis role goes further: field test, management of the industrialization phase, network subscription, storage and provision of the information, customization of a software application to process data. Adeunis staff remains present all along the project and offer a turnkey solution to SARP.

 

Network test and deployment of connected objects on field.

On field, when you want to collect data, thanks to wireless system, the first thing to do is to check the good network coverage. To this end, the Adeunis Field Test Device permits to visualize instantly the signal intensity level in the desired area, and that, for all networks (Sigfox, LoRaWAN…). Thus, SARP staff can deploy confidently their connected objects with the adapted radio transmission technology.

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RESULTS

No need to move someone on field to check the object’s fleet status if it’s not necessary. The person in charge of the maintenance moves only according to transmitted data. Unnecessary travels are deleted. 

This solution allowed to bring a new vision of our job, which hasn’t evolved since years, a 2.0 fresh impetus

Frédéric Le Bouguénec, Technical & Innovations Director at SARP
EXPERT_

Improving the quality of services

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Optimization of internal resources

Gains in efficiency

26/07/17